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Two Factor Authentication in LiveStories

What is two factor authentication?

Two factor authentication (2FA) provides an additional step to keep your account safe from potential attackers. Just as someone who steals your bank card can’t access vital information without your PIN number, 2FA means that even if someone manages to get ahold of your username and password, they still don’t have all the information they need to access your account.

 

How do we enable it?

Two factor authentication can be enabled for both individual accounts and teams as a whole. Every user has the ability to enable 2FA from their ‘Account’ page at any time. You can access your Account Page by using the three dot menu in the upper right hand corner of the screen:

 

 Users can request that their team accept only 2FA-enabled users by contacting LiveStories. Two factor authentication is a high-security feature that is not required for most teams.

 

How do we use it?

This security feature requires an app on your smartphone, or another alternative two-factor device. Google Authenticator is the most common app, available on both the Play Store for Android and the App Store for iOS. The app provides a randomly generated code every 30 seconds. If you are unable to use this app or a similar one, please contact your IT department for an alternative.

 

Initial Setup

After you provide your username and password on login, LiveStories will prompt you for a six digit code. Using the app you installed before enabling 2FA, you can scan codes such as the one below, or enter the supplied key (example: 7XNVOKLY335ELPL5) manually.

 

From that point on, the app will have a code ready for you when you log on to your LiveStories account.

 

Logging In

After providing your username and password as normal, LiveStories will prompt you for a six digit code. Open your authentication app and enter the code displayed for your LiveStories account.

 

Important note: If, for whatever reason, you find yourself locked out of your account contact us at support@livestories.com.

 

 

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